Burn The Help Manual: A Strategy For Self-Explaining UX Design
None of us really love to read help manuals. Neither do users. Confusion can chase them away from your site, or make them less likely to be active participants in your community. But with the right process and approach, it’s possible for the experience of interacting with an interface to explain itself to your users. This will be a lecture-style discussion of User Experience Design and Strategy for Drupal developers as well as designers.

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